We have a 30-day return policy. You have 30 days after receiving your item(s) to request a return.
To be eligible for a return, your item must be in the same condition in which you received it—new and unused, with tags, and in its original packaging.
REQUEST A RETURN
To start a return, forward us your original, electronic receipt; otherwise email us and please include 1) proof of purchase, and 2) the reason for return.
If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Damages and Issues
Please inspect your order upon receipt, and contact us immediately if the item appears defective, damaged, or if you receive the wrong item.
Exceptions / Non-returnable Items
Certain types of items cannot be returned, for example: special orders, custom products, and personalized items. We also do not accept returns of hazardous materials, flammable liquids, or gases. Please email us if you have questions or concerns about a unique return scenario.
We also cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to 1) request a return for the item you have (see above), and 2) make a new, separate purchase for the new item you’d like once your return is accepted.
We will notify you by email once we’ve received and inspected your return, and let you know if the refund is approved. If approved, you’ll be automatically refunded via your original payment method. Please note that, depending on your financial institution or payment method, it can sometimes take up to one full billing cycle for your bank or credit card company to process and post the refund.