Shipping Policy
Free Ground Shipping
Free Ground - applies to Coldbreak products that are shipped standard FedEx or UPS ground within the forty-eight (48) contiguous United States, less than 150 pounds, and an order value over $150. If you need faster service, you can purchase expedited shipping during checkout.
Coldbreak reserves the right to choose FedEx or UPS for your shipment. Shipping times are always estimated and not guaranteed. Once your order leaves our warehouse, we have no control over delivery times.
Package Protection
Many Coldbreak products have a high retail value. It is the responsibility of the consumer to protect against package theft. We encourage our customers to have a safe place for UPS and FedEx to leave your packages, or have someone present at the time of delivery.
Free Ground Signature Required - This option is available at checkout and includes a small fee (paid to shipping company) that requires someone to provide a signature at time of delivery.
Hazmat Shipping (Dangerous Goods)
Some of our products must be shipped Hazmat, limited quantity. This means that some products can only be shipped ground, to the continental USA, and no expedited shipping options will be available when checking out.
Estimated Transit Times
Orders are generally shipped the next business day (Monday - Friday). We do our best to keep inventory accurate, but if for some reason your order cannot be fulfilled, our staff will reach out with an estimated shipping date.
All shipments leave from our warehouse in Grand Rapids, MI. The chart below will give you an estimated time for ground shipments.
Ground is 1 (pink) - 5 (purple) Business Days. Alaska and Hawaii is 6-7 business days.
Freight Service
Freight shipping is available for bulk orders or website orders over 150 pounds. We have several different companies we work with to get you the lowest possible shipping rate or we can use your broker. Freight charges will be invoiced separately.
International Shipments
All international shipments will be sent Delivered Duty Unpaid (DDU). Transportation charges, Taxes, and Duty will be the responsibility of the consumer. Transportation charges will be billed at checkout. Taxes and Duty will be billed separately through UPS and will be the responsibility of the consumer to pay.
- Delivered at place (DAP), also called delivered duty unpaid (DDU). This term indicates that Coldbreak is only responsible for shipping the product, and that the customer is responsible for paying any import costs to the shipping carrier, such as duties, import taxes, or brokerage/disbursement fees upon delivery. Some shipping carriers charge additional fees for collecting duties upon delivery if the duties haven't been paid in advance.