Free Ground shipping applies to Coldbreak products that are shipped via standard FedEx or UPS ground within the forty-eight (48) contiguous United States, for orders under 150 pounds and with a value over $150. If you need faster service, you can purchase expedited shipping during checkout.

Coldbreak reserves the right to choose either FedEx or UPS for your shipment. Shipping times are always estimated and not guaranteed. Once your order leaves our warehouse, we have no control over delivery times.

Free Ground Signature Required - This option is available at checkout and includes a small fee (paid to the shipping company) that requires someone to provide a signature at the time of delivery.

We generally fulfill order the next business day (M-F). If you require overnight or express shipping, you must add one business day for processing. If you need something shipped the same day, call us to see if we can accommodate you. Packages are picked up early afternoon (Eastern Time) from our warehouse, so it will depend on the time of day.

Many Coldbreak products have a high retail value. It is the responsibility of the consumer to protect against package theft. We encourage our customers to ensure a safe place for UPS and FedEx to leave your packages, or have someone present at the time of delivery.

Delivery Responsibility:

• Our responsibility for the shipment ends once the package has been delivered to the address provided at checkout.
• Delivery is confirmed by the carrier through their tracking system, which serves as proof of delivery.

Securing Your Package:

• After delivery, it is the buyer’s responsibility to secure the package from the delivery location.
• We recommend providing a safe and secure delivery address to minimize the risk of theft or loss after delivery.
• For added security, buyers may opt for signature-required delivery at checkout or make arrangements to have packages delivered to a secure location.

• Experience has taught us that most delivery issues usually correct themselves within 24 hours. It may be a tracking issue or delivery to a wrong address.
• If you believe your package is lost or stolen, please contact the carrier directly to file a claim and your local law enforcement office to file a police report. You may also reach out to us for assistance in initiating a claim, but resolution will depend on the carrier’s investigation.

Some of our products must be shipped Hazmat, limited quantity. This means that some products can only be shipped ground, to the continental USA, and no expedited shipping options will be available when checking out.

All shipments leave from our warehouse in Grand Rapids, MI. Standard estimated ground times:

• Mid West: 1-2 business days
• East Coast: 2-3 business days
• West Coast 3-4 business days

Orders are generally shipped the next business day (Monday - Friday). We do our best to keep inventory accurate, but if for some reason your order cannot be fulfilled, our staff will reach out with an estimated shipping date.

Freight shipping is available for bulk orders or website orders over 150 pounds. We work with several different companies to get you the lowest possible shipping rate, or we can use your broker. Freight charges will be invoiced separately.

We do not fulfill international orders from our website. USA only.

Below, we outline the steps taken and associated fees in the event a shipment cannot be delivered due to an incorrect address provided by the customer.

Process:

1. Delivery Attempt: We will work with the carrier to deliver your package(s) to the address provided on the order.
2. Delivery Failure: If the carrier encounters an issue with the address and delivery fails, a second attempt is usually made.
3. Correct Address Provided: If the customer provides a corrected address within a reasonable timeframe, we will reship the package to the new address. The customer will be responsible for the following charges:

Incorrect Address Not Identified Until After Delivery Attempt:

If the incorrect address is not identified until after the package is returned to sender (us), we will contact the customer to discuss options. These options may include:

• Customer Pays for Reshipment: The customer can choose to have the package reshipped to the correct address. They will be responsible for the additional shipping cost and the failed delivery fee.
• Order Refund (Less Shipping): The customer can choose to receive a refund for the order amount, minus the original shipping cost and the failed delivery fee.

If your package arrives damaged, please contact us within 48 hours of delivery with photos of the damage so we can assist you in resolving the issue.

• No Address Changes: No address changes will be allowed after an order is placed. This is a common fraud practice. If you need to change a shipping address, the order will have to be canceled and placed again.
• We take reasonable steps to verify the accuracy of the address provided by the customer during order processing. However, the ultimate responsibility for providing a correct shipping address lies with the customer.
• We recommend that customers double-check their shipping address before submitting their order AND verifying the shipment during transit, with the tracking information provided to you at the time of shipment processing.
• To minimize errors and ensure timely delivery, we encourage customers to register for an account on our website. This allows them to save their shipping address for future purchases.
• A valid physical address is needed. We are unable to ship to P.O. Boxes.