Contact a Human

We are a small business in Michigan and human customer service hours are 9:00 a.m. to 4:00 p.m., Eastern Time, Monday - Friday. We are closed on the weekends.

Holiday Hours
12/31 - Open (no shipping)
1/1 - Closed
1/2 - Closed

We are generally pretty fast a responses during the day, but we'll aim to get back to you in under 24 hours. You can also email us directly: support@coldbreakusa.com

  • Self Support

    Already purchased and have a question about your product? Try our FAQs.

  • Returns

    We understand things don't always work out. Visit our returns pages for more.

  • Shipping

    Want to track your order, or get an idea how long delivery may take or see our policy?

  • Phone

    Phone support is available weekdays,
    9:00 a.m. – 4:00 p.m. Eastern Time.

Where are we?

Coldbreak is proudly based in Michigan, where we fulfill orders directly from our facility—even for major e-commerce platforms like Amazon and WebstaurantStore. While all of our trade happens online, everything ships out from our location, ensuring consistent quality and service no matter where you order.

  • WELL TRUSTED
    Over 100k customers
  • SUPER FAST
    With Express delivery
  • EXPERT HELP
    Five days a week
  • QUALITY PRODUCTS
    USA Small Business