FAQs

Some of our products contain dangerous goods (cleaners, compressed gas, etc.). Ground shipping is the only method for those shipments.

We operate like a fulfillment warehouse, so there’s no in-person pickup. We process orders the next business day and ship them out—delivery takes 1–5 business days based on your distance from Michigan.

Orders are typically shipped out the next business day. Transit times will vary, depending on where you are located. East coast is generally 2-3 business days, West cost is 3-4 business days.

Yes. You will receive a tracking number via email once your order has shipped. You can also login to your account and view your tracking number from your order history. 

We use UPS & USPS as the primary carriers for all ground packages. Should you require faster service, expedited options are available at checkout for an extra cost. Some hazmat items (like BLC or CO2) will prevent our system from showing you expedited shipping options, as they have to ship ground.

It's the same shipping method, we just pay for it if your order is above $150. The other options show up because orders that don't meet our minimum threshold for free shipping, need the standard ground options.

You'll have to pay for expedited shipping. This does not apply to any shipment option that has the word *ground* in it.

Also remember we need a day for processing your order. All orders are generally shipped out the next business day.

You have 30 days. If you change your mind about an order, that's okay, but all of the shipping fees we paid to the carrier (original and return) are deducted from the total refund amount. When deciding to return an order, please be aware that a majority of our products are large, heavy, and expensive to ship. 

• Return policy here.
• Shipping policy here.

No. This is a common credit card fraud tactic. No address changes will be allowed after an order is placed. If you need to change a shipping address, the order will have to be canceled and placed again.

We have a 6 month limited warranty on our products.

• Full warranty info here.

Shipping damage occasionally occurs. We need to be notified of damage within 48 hours of receipt so we can file a claim. Get a hold of us and we will make it right.

This is a common question and it's okay to call us and chat with us before pulling the trigger on your order. Call.

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