Need support?
Check out our FAQ pages or Customer Question videos first.
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Self Support
Already purchased and have a question about your product? Try our FAQs.
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Returns
We understand things don't always work out. Visit our returns pages for more.
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Shipping
Want to track your order, or get an idea how long delivery may take or see our policy?
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Phone
Phone support is available weekdays,
9:00 a.m. – 4:00 p.m. Eastern Time.
Where are we?
Coldbreak is proudly based in Michigan, where we fulfill orders directly from our facility—even for major e-commerce platforms like Amazon and WebstaurantStore. While all of our trade happens online, everything ships out from our location, ensuring consistent quality and service no matter where you order.
Headquarters
We are not set up for customer order pickups and do not have a retail storefront. All orders are shipped directly to your location. If you need to visit our office for any reason unrelated to an order, an appointment is required.
